Concierge Job Description: Duties, Template & Pay (2026)
A concierge is the person guests or residents go to when they need something handled, whether that is a dinner reservation, a missing package or a visitor at the door. More of them work for real estate firms and residential care facilities, including senior living, than for hotels. This page has a concierge job description template you can copy, the duties and interview questions for hotel and residential roles, and what the job pays by industry.
What a concierge does
A concierge is the person guests or residents go to when they want something handled. The Bureau of Labor Statistics puts it simply: concierges help people at hotels, apartments or office buildings with a variety of personal services. Who they serve depends on where they work, and that difference should shape your posting more than anything else.
- Hotel concierges help guests make the most of a stay: dining recommendations, reservations, tickets, tours and transport.
- Residential concierges work in apartment buildings, condominiums and senior living communities. BLS notes they may handle maintenance requests and organize community activities as well as the front desk.
- Corporate concierges assist office workers with scheduling appointments and arranging transportation.
The employer mix is not what most people picture. BLS counts real estate (residential and commercial buildings) and nursing and residential care facilities as the two largest employers, at 22 percent each. Traveler accommodation, the hotel concierge people imagine, is third at 13 percent.
Concierge duties
BLS lists these as typical concierge duties:
- Greeting visitors, residents and others who enter the building
- Answering phones and responding to emails
- Making reservations, such as for dinner or spa treatments, and obtaining tickets to special events
- Providing information about local attractions: shopping, dining, nightlife and recreation
- Making travel arrangements for sightseeing or other tours
- Receiving and distributing packages and mail
- Providing business services, such as sending or receiving faxes or ordering supplies
- Helping with special requests for services such as childcare, doctors or florists
- Picking up and delivering items or running errands
- Planning special events, parties or meetings
O*NET (39-6012.00) adds arranging interpreters, assisting guests with special needs, handling luggage and replacing lost items, and lists “Hotel Concierge”, “Lobby Concierge”, “Club Concierge” and “Guest Service Agent” among the reported job titles. The software is ordinary office tooling (Outlook, Excel, calendar and mapping tools) plus whatever property or building-management system you run.
The work context data shows how much of the job is communication. O*NET reports:
| Working conditions | Share reporting it |
|---|---|
| 100% every day | |
| Telephone conversations | 91% every day |
| Face-to-face discussions | 86% every day |
| Indoors, environmentally controlled | 82% every day |
| A standard 40-hour week | 86% |
| Dealing with unpleasant or angry people | 45% once a month or more, not every week |
The last row is the part of the job a posting rarely admits. A concierge fields the complaint about the lost package, the fully booked restaurant and the broken elevator. Say so in the description, and screen for calm in the interview.
Concierge job description template
Copy this into your ATS or job board, replace the bracketed fields and delete what does not apply. It works for hotel, residential and senior living roles; the customization section below covers the differences.
Job title
Concierge [/ Front Desk Concierge / Residential Concierge / Lobby Concierge], [Shift], [Company or property name], [City, ST]
Summary
[Property name] is hiring a concierge for our [hotel / apartment community / senior living community / office building] in [city]. You are the first person [guests / residents / tenants] see and the one they come to when they need something handled, from a dinner reservation to a missing package. You will know the building, know the neighborhood, and follow through.
[Shift and days, including weekends and holidays]. [Pay range, and whether tips are part of it]. [One sentence on what is good about working here.]
What you will do
• Greet [guests / residents / visitors] and manage the front desk or lobby
• Answer phones and emails and log requests in [system]
• Make reservations and arrange tickets, tours, transportation and deliveries
• Give accurate recommendations on local dining, attractions and services
• Receive, log and distribute packages and mail
• [Enter maintenance requests and follow up until they are closed]
• [Help plan and run resident events and activities]
• Handle complaints calmly and escalate to [manager] when needed
• [Control building access and register visitors per our security procedures]
What you need
• High school diploma or equivalent
• Clear, friendly communication in person, by phone and in writing
• Organized enough to track many open requests at once
• Comfortable with email, spreadsheets and [property system]; we train you on the rest
• Available for [weekends / evenings / holidays]
• [Second language: say which one and why]
Nice to have
• Hotel front desk, [luxury retail / restaurant host] or customer service experience
• Local knowledge of [city or neighborhood]
• Experience with [Opera / Yardi / BuildingLink / your system]
What we offer
• [Pay range], [tips or service charge policy]
• [Schedule and how far ahead it is posted]
• [Benefits and eligibility date]
• [Meals, parking, transit, uniform]
• [The next job: front office supervisor, assistant manager, leasing, guest relations]
How to apply
[One step. A short form and a quick call beats a portal login.]
Requirements: what to ask for, and what to drop
| Requirement | What to know |
|---|---|
| Experience | BLS lists no required work experience and moderate-term on-the-job training. Customer-facing experience from restaurants, retail or call centers transfers directly; “2 years concierge experience” shuts it out. |
| Education | High school diploma or equivalent is the typical entry point. O*NET’s survey found 45 percent reporting a high school diploma as required and 27 percent some college. |
| Local knowledge | Worth asking for in a hotel role. It can be learned in weeks, so treat it as a plus rather than a filter. |
| Languages | Ask only for a language your guests or residents actually use, and name it. |
| Schedule | Evenings, weekends and holidays are normal. Say which ones in the posting; schedule surprises are a common reason new hires quit early. |
| Appearance and uniform | State the uniform and any grooming policy plainly and apply it consistently. Vague “polished appearance” language invites complaints and screens out nobody useful. |
| Background check | Reasonable where the concierge holds keys, packages or resident information. Say so in the posting. |
Customizing it by setting
Residential buildings and real estate
Real estate is the largest employer, at 22 percent, and the best paid at a $48,060 median. Package volume, access control, resident requests and maintenance tickets dominate. Name the building-management system and the package volume.
Senior living and residential care
Nursing and residential care facilities employ another 22 percent, at a $36,350 median, the lowest of the five industries BLS lists. The role blends reception, resident activities, transportation scheduling and family visits. Say how much resident contact there is and what training you give; many good candidates come from caregiving or hospitality.
Hotels
Traveler accommodation employs 13 percent at a $42,430 median. Reservations, recommendations and guest recovery dominate. Say whether tips or a service charge apply and how they are shared.
Corporate and service businesses
Administrative and support services employs 10 percent at $40,110, and personal and laundry services 10 percent at $37,580. These roles look more like a front desk coordinator: visitor registration, meeting rooms, courier and catering bookings.
What concierges earn
Concierges had a median wage of $38,950 a year, about $18.73 an hour, in May 2025. The lowest 10 percent earned less than $31,620 and the highest 10 percent more than $57,570. OEWS wage estimates include tips reported by employers, and exclude overtime and shift differentials.
| Industry | Median annual wage (May 2025) | Share of concierges |
|---|---|---|
| Real estate | $48,060 | 22% |
| Traveler accommodation | $42,430 | 13% |
| Administrative and support services | $40,110 | 10% |
| Personal and laundry services | $37,580 | 10% |
| Nursing and residential care facilities | $36,350 | 22% |
There were 50,200 concierges in 2025, and BLS projects employment to grow 3 percent, about as fast as average, through 2035, with about 6,900 openings a year. Most of those openings come from people leaving the job rather than new positions, which makes the posting and the first weeks as important as the offer.
What it costs to reach a concierge
We benchmark concierges in the customer service / admin role family, the closest match in our data for front-desk and guest-facing roles. It is the cheapest family we measure: a median cost per applicant of $2.71 on Meta, with the middle half of campaigns between $2.14 and $7.47, a blended figure of $2.98 and a 25 percent apply rate. The all-role median is $13.88.
Low cost per applicant means volume is not your problem; screening is. Put the schedule, pay and one or two knockout questions (weekend availability, the language you need) in the application so the people who reach your manager are ones you can hire.
Interview questions for a concierge
Each question comes with what a good answer sounds like.
1. A guest asks for a table at a restaurant that is fully booked tonight. What do you do?
A good answer offers options (a waitlist call, a comparable place, a different time) and follows up. You want resourcefulness without promises they cannot keep.
2. Tell me about a time someone was angry with you over something that was not your fault.
Listen for listening first, taking ownership of the fix rather than the blame, and staying calm. Anyone who wins the argument in the story has missed the point.
3. You have five open requests and the phone is ringing. How do you keep track?
Good candidates describe a system: a log, a list, the property software, handoff notes. “I just remember” does not survive a busy shift.
4. Recommend three things to do within walking distance of here.
For a hotel role this tests preparation and local knowledge. For a residential role, swap it for how they would welcome a new resident.
5. A resident asks you to let a friend into their unit. What do you do?
The right answer follows the building’s access policy, politely, every time. This is a pass/fail question for residential and senior living roles.
6. Which shifts can you work, and what would make you leave a job like this?
Honest answers here prevent a first-month resignation. Compare them to the schedule you actually need filled.
For broader guest-service roles, see our customer service interview questions and front desk interview questions.
Staffing the rest of the front of house? See the receptionist, night auditor, valet attendant, housekeeper and security guard job descriptions, and hospitality recruiting for the hiring side.
The job description is not the job ad
The template is the document for your ATS. The ad has a different job: getting someone who is not looking to stop scrolling.
- First line is pay and schedule, including whether tips apply.
- Say the setting: a boutique hotel, a luxury apartment tower and a senior living community attract different people.
- Name the next job. Front desk supervisor and guest relations are real paths; say how people get there.
- One short application. Guest-service candidates apply from their phones.
The full version of that argument is on job ad copywriting. For senior living communities, senior living staffing covers the wider team.
Frequently asked questions
What does a concierge do?
A concierge assists hotel guests, building residents or office workers with services: greeting visitors, answering phones and email, making reservations, obtaining tickets, arranging travel and transport, receiving packages and mail, running errands and planning events. Residential concierges may also handle maintenance requests and resident activities. The mix depends on the setting, so say which one you are hiring for.
What are the main concierge duties?
The core concierge duties are greeting and assisting guests or residents, handling phone and email requests, making reservations and bookings, giving local recommendations, managing packages and mail, fulfilling special requests such as childcare or florists, and resolving complaints. In residential buildings, add access control and maintenance requests; in senior living, resident activities and transportation scheduling.
What is the difference between a hotel concierge and a residential concierge?
A hotel concierge serves short-stay guests, so recommendations, reservations, tickets and tours dominate. A residential concierge serves the same people every day in an apartment, condominium or senior living building, so packages, visitor access, maintenance requests and community events matter more. BLS counts both as one occupation; real estate employs 22 percent of concierges and traveler accommodation 13 percent.
How much do concierges make?
The median wage for concierges was $38,950 a year, about $18.73 an hour, in May 2025. The lowest 10 percent earned under $31,620 and the top 10 percent over $57,570. Real estate paid the highest industry median at $48,060 and nursing and residential care facilities the lowest of the five listed, at $36,350. OEWS wage figures include tips reported by employers.
What qualifications does a concierge need?
BLS lists a high school diploma or equivalent as the typical entry-level education, no required work experience, and moderate-term on-the-job training. The qualities that matter most are communication, customer service, organization and problem solving. Customer-facing experience from restaurants, retail or call centers transfers well, so there is little reason to require prior concierge experience.
What should I ask in a concierge interview?
Ask how they would handle a fully booked restaurant request, a time someone was angry with them over something they did not cause, how they track several open requests at once, what they would recommend near your property, and how they would respond to a request that breaks your access policy. Good answers offer options, show calm and describe a system.
Do concierges get tips?
Often, especially in hotels and some residential buildings, but practices vary by property. State your tip or service-charge policy in the posting, because candidates compare jobs on it. If you take a tip credit toward minimum wage, federal and state rules apply; see our minimum wage by state guide and check your state labor agency.
Is concierge a growing job?
Modestly. BLS projects employment of concierges to grow 3 percent from 2025 to 2035, about as fast as average, from 50,200 jobs, with about 6,900 openings a year. Most openings replace people who leave the occupation, so retention and a clear promotion path matter as much as filling the seat.
How much does it cost to recruit a concierge?
On Meta, customer service and admin roles, the closest family to concierge work in our data, ran a median of $2.71 per applicant across our managed campaigns, with the middle half between $2.14 and $7.47 and a 25 percent apply rate. That is the lowest of the role families we measure, against a $13.88 all-role median. Cost per applicant is not cost per hire.
Related job descriptions
Hiring concierges?
The description is the document. Putting it in front of guest-service people who are not on a job board is the part we do.
Wage, employment, projection and duty data for concierges (SOC 39-6012): U.S. Bureau of Labor Statistics Occupational Outlook Handbook, concierges, last modified 27 August 2026, and O*NET OnLine 39-6012.00 for tasks, titles, work context and education. Wage figures are May 2025 OEWS; wage definition from the OEWS technical notes. Read at source 24 September 2026. Cost-per-applicant and apply-rate figures: Boostpoint 2026 Social Job Advertising Benchmark, 891 managed campaigns and 1,334 campaign-months.